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Insurance & Rates

Straightforward information about cost and coverage

Every effort is made to keep the cost of care clear and manageable. Money worries shouldn't be one more reason to put off getting support — asking about cost is always welcome, never awkward.

Accepted Insurance Plans

Currently in-network

Pride Healing & Recovery Services is credentialed across Commercial, Medicare, Medicaid, and VA coverage — including three of the five Louisiana Medicaid managed care organizations. Plans marked Coming Soon are pending credentialing (Humana lines go live 11.01.2026). If you don't see your plan listed, reach out — the credentialing list keeps growing and updates happen often.

Commercial

  • Blue Cross Blue Shield Coming Soon
  • Aetna
  • UnitedHealthcare
  • Cigna
  • UMR

Medicare

  • Medicare Part B (Original)
  • Aetna Medicare Advantage
  • UnitedHealthcare Medicare Advantage
  • Humana Medicare Advantage Coming Soon

Medicaid

  • Louisiana Medicaid (fee-for-service)
  • Aetna Better Health of Louisiana MCO
  • AmeriHealth Caritas Louisiana MCO
  • Healthy Blue Louisiana MCO
  • Humana Healthy Horizons in Louisiana MCO Coming Soon
  • Louisiana Healthcare Connections MCO Coming Soon

VA

  • VA Community Care Network (VA CCN)

Coverage varies by employer and plan. Benefits, copays, deductibles, and telehealth eligibility are always verified before your first session. If your plan isn't listed above, reach out — the credentialing list keeps growing, and out-of-network options like superbills are available in the meantime.

Typical Session Investment

A general sense of cost, before you ever call

Self-pay rates are simple and transparent — your specific rate is confirmed during your free 15-minute consultation and provided to you in writing, as part of your Good Faith Estimate, before your first session.

Session Type Fee
Initial 15-Minute ConsultationA no-cost phone or video call to see if this is a good fit — not a therapy session Free
Self-Pay Therapy SessionIndividual, couples, or family — per hour $100–$150

Cost Shouldn’t Be a Barrier

Sliding-Scale Fees Available

Every situation is different. Sliding-scale adjustments are considered on a case-by-case basis for clients facing financial hardship — and this isn’t reflected in the fees above. Just bring it up during your free 15-minute consultation, and we’ll talk it through together. Circumstances can also be revisited if your situation changes partway through care.

Request a Consultation
Free Consultation Every prospective client is offered a free 15-minute consultation, by phone or secure video, before anything is scheduled or paid for. It's a chance to describe what's going on, hear how this practice works, and ask about cost — and it's offered the same way to everyone, whatever your coverage. It isn't a therapy session: no assessment, diagnosis, or treatment advice is given, and the counseling relationship begins at intake, not at the consultation. If self-pay is your route, this is also when you'll receive your Good Faith Estimate. No fee applies if you need to reschedule or miss it.
Private Pay Private pay (cash pay) is welcome and available for anyone whose plan is not yet in network, or who prefers not to use insurance. See the typical session investment above — your exact rate is confirmed during your consultation call.
Accepted Plans Currently in-network with Aetna (Commercial, Medicare), UnitedHealthcare (Commercial, Medicare), Cigna (Commercial), UMR (Commercial), Medicare Part B, Louisiana Medicaid, three Louisiana Medicaid managed care organizations — Aetna Better Health of Louisiana, AmeriHealth Caritas Louisiana, and Healthy Blue Louisiana — and VA CCN. Credentialing is in progress with Blue Cross Blue Shield and Humana (Medicare Advantage and Healthy Horizons Medicaid, effective 11.01.2026). Reach out for the most current status.
Insurance Questions Not sure what your plan covers for telehealth counseling? You're welcome to call your insurance provider directly to check your mental health benefits — or reach out to the practice, and we're glad to help however we can.
Sliding Scale Every situation is different, so sliding-scale requests are reviewed individually rather than following a fixed schedule — bring it up during your consultation and it will be considered case by case.
Cancellation Policy Full cancellation and no-show policies are reviewed and agreed upon during intake. You can read them in advance on the Cancellation & No-Show Policy page. Clients covered by Louisiana Medicaid are never charged these fees.
Session Format Secure telehealth video sessions only, available across the Acadiana region and anywhere in Louisiana. In-person sessions aren't offered yet, but are planned for the future as the practice grows.
New Client Paperwork Before your first session, you'll review a few standard documents: informed consent for treatment, a telehealth consent form, the practice's privacy and confidentiality policies (HIPAA Notice of Privacy Practices), and a written fee schedule. If you're ever coordinating care with another provider, a release-of-information form is completed first. Everything is reviewed together during intake, so nothing shows up as a surprise later.
Superbills If you'd like to try to get partial reimbursement from your insurance company for out-of-network care, a superbill — an itemized receipt of services — is available upon request.

Payment Policy

A secure card is kept on file

To help make billing feel simple and stress-free, clients are asked to keep a secure credit or debit card on file for payment purposes, including copays, session balances, and applicable late cancellation or no-show fees.

Card details are stored in the practice’s secure, HIPAA-compliant billing system — never by email or text. Read the full Payment Policy for details on timing of charges, accepted methods, cancellations, and sliding-scale options.

Insurance vs. Private Pay

Weighing your options

There's no universally right answer — it depends on your priorities around cost, privacy, and flexibility. This is general information, not specific to any single insurance plan; details vary by carrier. Talk it through during your consultation if you're unsure which fits you best.

Using Insurance

Potential advantages

  • Lower per-session cost through a copay or coinsurance, once benefits apply
  • Can make frequent, ongoing care more affordable over the long run

Things to consider

  • Most plans require a mental health diagnosis before they'll approve payment, which becomes part of your medical record
  • Plans often cap the number of covered sessions or require periodic re-authorization to continue
  • Insurers can request treatment reviews or audits of session records to confirm care is "medically necessary"
  • Session length, frequency, or approach can be shaped by what's covered, not only by clinical judgment

Paying Privately

Potential advantages

  • No diagnosis is required simply to receive care
  • No third party reviewing session notes or treatment plans — what's shared stays between you and your counselor
  • No session caps or pre-authorization — pace and length of care are guided by your goals and clinical judgment
  • Sliding-scale consideration may be available on a case-by-case basis

Things to consider

  • The full session fee is paid out of pocket at the time of service
  • No direct insurance payment — though a superbill can be requested to seek partial out-of-network reimbursement

Both paths — using in-network insurance or private pay — are available side by side. There's no wrong choice; it's simply worth knowing the trade-offs going in.

Your Right to a Good Faith Estimate

Know the cost before you begin

Notice: You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

Under the federal No Surprises Act, health care providers are required to give patients who don’t have insurance, or who are not using insurance, an estimate of the expected charges for medical services — including psychotherapy services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare service, including psychotherapy
  • You can ask this practice, and any other provider you choose, for a Good Faith Estimate before you schedule a service
  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill
  • Make sure to save a copy or picture of your Good Faith Estimate

At this practice, your exact rate is confirmed during the free 15-minute consultation and provided to you in writing, as part of your Good Faith Estimate, before your first session — so you always know the amount before it’s charged. You’re welcome to request a written estimate at any point before your first session; just ask.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.